Terms of Service

Local. Careful. Guaranteed.

These Terms of Service apply to all media submitted to VHS Transfer Exeter for inspection, transfer, enhancement, storage, delivery, or any related services. By submitting media, you agree to the terms outlined below.

1. Media Condition & Risk

All tapes and legacy media are handled with care. However, due to the age and condition of older formats, some media may already be degraded, fragile, or damaged. While every reasonable precaution is taken, VHS Transfer Exeter cannot be held responsible for pre-existing faults, deterioration, or media that fails during playback or transfer.

2. Quality Expectations

The final digital video and audio quality is limited by the original recording. While enhancement options can improve clarity, colour, stability, and sound, they cannot restore missing detail, repair severely damaged footage, or guarantee “true HD” quality.

3. Content Responsibility

Customers confirm they own the rights to, or have permission to copy, all content submitted for transfer. VHS Transfer Exeter accepts no responsibility for copyrighted, illegal, or unauthorised material.

4. Data Retention & Storage

Digital files are temporarily stored for a limited period after delivery for backup and quality assurance purposes only. Customers are responsible for creating and maintaining their own long-term backups once files, USB drives, or downloads have been received.

5. Lost or Unclaimed Media

Any tapes, USBs, or other media not collected within 30 days of notification may be disposed of or recycled, unless prior arrangements have been made in writing.

6. Delivery & Collection

While every effort is made to meet agreed collection and delivery times, VHS Transfer Exeter cannot be held responsible for delays caused by traffic, weather, or third-party courier services.

7. Enhancement Service Disclaimer

HD or AI-based enhancement services use software-based processing. Results may vary depending on the quality and condition of the original footage. Sample clips are provided as a general guide and do not constitute a guarantee of final results.

8. Satisfaction Guarantee

If you are not satisfied with the transfer quality, VHS Transfer Exeter will make reasonable efforts to correct the issue where possible. Refunds, where applicable, are limited to the cost of the affected service and do not extend to original media, enhancement fees already incurred, or third-party costs.

9. Pricing Per Tape

All charges are per physical tape, regardless of whether any playable footage is found. Time and resources are required to inspect, test, and attempt transfer on every tape, even if it is blank, damaged, or contains no recoverable media.

Minimum charge: The minimum charge for any order is £19.50, regardless of the number of tapes submitted.

USB charge: For orders of less than 4 tapes, the USB stick is chargeable at £10. The USB stick is included for orders of 4 tapes or more.

10. Playback Compatibility

Digital files are supplied in standard MP4 format, compatible with most modern TVs, computers, and devices. VHS Transfer Exeter cannot guarantee compatibility with all older or proprietary media players, smart TVs, or software.

11. USB & Media Warranty

USB drives and physical media are tested before delivery. Once handed over, VHS Transfer Exeter cannot be held responsible for loss, damage, or failure caused by misuse, formatting, exposure to heat, moisture, or magnetic fields.

12. Customer-Supplied Media

If a customer provides their own USB or storage device, VHS Transfer Exeter cannot guarantee its reliability or suitability and accepts no responsibility for data loss, corruption, or hardware failure related to customer-supplied equipment.

13. Privacy & Confidentiality

All submitted media is treated as private and confidential. Footage is never shared, copied, or viewed beyond what is necessary to complete the transfer, enhancement, and quality checks.

14. Cancellation & Changes

Once transfer or enhancement work has begun, cancellations or reductions in tape quantity may still be subject to charges for work already completed.

15. Force Majeure

VHS Transfer Exeter is not liable for delays or failure to perform services due to events beyond reasonable control, including but not limited to power outages, equipment failure, severe weather, or acts of God.